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Site Admin
Site Admin

Joined: Jun 03, 2010
Posts: 2405
Location: Sweden

PostPosted: Fri Oct 16, 2015 3:45 pm Reply with quote

Dear Mr Everall

SYNOPSIS : The server where your cPanel account is hosted, a***, is going to be upgraded to new, more powerful hardware, with more features and improved security. This will cause some downtime. You may also need to update your email settings.

Please read the following document carefully, as it provides information essential for the continued operation of your email services.


At Krystal we are always updating and upgrading the software and hardware that powers your web hosting. Usually this goes on unnoticed in the background but sometimes we have to upgrade major parts of our infrastructure, causing disruption to live services.

On 5TH NOVEMBER 2015 we will be upgrading the server hardware for a*** - this server hosts your cPanel account with username s*******

Your account will be moved at some point early in the day, starting from around 06:00hrs, and will take from a few minutes up to around an hour, depending on the size of your account. During this time, your cpanel services, including web and email, will be unavailable. Email received during this period will be queued by our incoming mail handlers.


Enable SSL : Once a*** is upgraded, it will only accept email connections that are protected using SSL (or TLS). All modern email clients and devices (phones, and tablets etc) support this. Usually it is simply a case of ticking a box in your email software to enable SSL protection.

Check incoming and outgoing email server name : Because of the mandatory SSL requirement, above, it is now imperative that your incoming (IMAP or POP3) and outgoing (SMTP) server name is set as a*** - unless this is done, your email software will most likely complain about an SSL certificate mismatch, or may refuse to connect at all.

We have a range of setup guides available for various email software packages and mobile devices here:

That's it! We will look after everything else.


If you have any specific questions regarding this work, please do not hesitate to contact us by replying to this email.

Thank you for your cooperation and patience.

Thank you for your business and for choosing Krystal!

Krystal Hosting

1994 AAN powered 80q (MTM hybrid turbo & ecu, Forge DV, 034 Highoutput Coil Packs, Wagner Tuning EM, 3\" turbo back SS exhaust system and a few other bits and pieces)
2012 VW Golf BMT Dark Label 2.0TDi 
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